Shipping

All orders are processed within 3–5 business days (excluding weekends and public holidays) from the time you receive your order confirmation email. You’ll receive a second email once your order has been dispatched, along with tracking details.

Shipping Rates

Shipping costs are calculated at checkout based on your location. Your total will be shown before you complete your purchase.

All deliveries are made during standard business hours on business days, and you’ll receive updates via the email provided at checkout.

Shipping Timeframes

Estimated delivery times vary depending on your location. For the most accurate estimate, we recommend using the Australia Post shipping calculator.

Australia

• Parcel Post: 3–5 business days
• Express Post: 2–3 business days

International (New Zealand & USA)

• Economy Air: 25+ business days
• Standard: 10–15 business days
• Express: 7–10 business days

Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking to update.

If your order hasn’t arrived within 5 business days of receiving your shipping confirmation, please reach out to us at info@thetightstribe.com with your name and order number, and we’ll look into it for you.

Returns & Exchanges

Returns

Please choose carefully when placing your order. Due to the delicate and hygienic nature of hosiery, we’re unable to offer refunds for change of mind or if items have been worn.

All sale items are final and cannot be returned or exchanged.

If you’ve received the wrong item and meet the conditions below, you may be eligible for a return for store credit:

• Items must be returned within 7 days of delivery
• Items must be unworn, unwashed, and in original packaging
• Return shipping costs are the responsibility of the customer

Once received, all returns will be assessed by our team. Approved returns will be issued as store credit to the value of the item.

Please note, we reserve the right to decline returns that do not meet these conditions. If this occurs, you will be notified via email.

Exchanges & Faulty Items

We do not offer exchanges for change of mind.

If your item arrives faulty or damaged, please contact us within 7 days of delivery at info@thetightstribe.com, including your order number and a photo of the item.

We review each case individually and will always aim to provide a fair and considered solution.